Thursday, August 26, 2004

Background Noise: Smart Playlist: best of the best
Last website visited: i forget
Mood: :) cooking with gas
Right now i want... hehe, yet another funny thing that needs to be posted

Have you ever had to cancel an AOL account? I have. it wasn't fun, it was traumatic and required much wallowing afterwards... i felt like i had been through a bad break up with the once charming Brian on the phone with me (yes, amazingly enough, 4 or so years after the fact, i still remember my phone reps name). At the time, i didn't have a blog, so i wasn't able to tell the world about what had happened.

:) Luckily, someone did it for me. Here's a sample, from about a third of the page down:


...I had called to cancel my AOL account that I started so I could sign onto the internet from home when I got my new computer. And let me tell you, if you're ever bored and need something to do, or sad and need cheering up-- create an AOL account and then cancel it. Those AOL people are so rabid and overzealous that they're like circus performers or something. I had to actually have a pseudo conversation with their robotic answering machine (in which I specifically said that I was calling to cancel my account), before I was put on hold until a customer service rep could get to me. After eight minutes of elevator music, I connected to an older woman named Marion who was so damn cheerful that I thought AOL might be supplying her with crack.

When she answered, she asked why I was calling. Annoyed that I had already told the robot that I was canceling, I informed Marion of this as well. Marion gasped as if I had just stabbed her first-born in the chest, and asked me why I had chosen to do something this rash. I explained to her that I was in school now, and they had an ethernet connection and I didn't need AOL anymore. She kept protesting and interjecting with long speeches about keywords or live chat or some such nonsense, and then I would tell her again that I was canceling. I began to feel as if Marion and I had had a long, intimate relationship for the past couple years and I was breaking up with her....

glad to see AOL is still torturing its clientele.

1 Comments:

Anonymous Serge said...

I think the customer service rep is just trying to persuade you to avoid cancelling your AOL subscription. Then again, if your mind is already made up, she just can't do anything right?

12:41 AM